Shipping policy

At Kandies World, we work hard to get your order packed and shipped as quickly as possible so you can be festival-ready in time. Please read our shipping policy carefully before placing an order.

📦 Order Processing Time

Orders are typically processed within 2–4 business days
Custom, made-to-order, or limited edition items may require additional processing time (up to 7–10 business days)
Processing time does not include shipping time
Orders placed on weekends or holidays will be processed the next business days

During peak festival seasons, sales, or holidays, processing times may be longer.

🚚 Shipping Methods & Delivery Times

Shipping times vary depending on your location and the shipping method selected at checkout.

Estimated delivery times (after processing):

Canada Standard : 2–7 business days
United States Standard: 2–7 business days
International : 7–21 business days
CAN/USA Express options : 1-2 Business days

Please note:

Delivery times are estimates only and not guaranteed
Delays may occur due to customs, carrier issues, weather, or high-volume periods

🌍 International Shipping & Customs

International orders may be subject to customs fees, import taxes, or duties
These charges are not included in your order total
Kandies World is not responsible for customs delays or fees
Refused packages due to customs charges are not eligible for a refund

📍 Incorrect Address / Failed Delivery

Please double-check your shipping address before placing your order.

Kandies World is not responsible for orders shipped to incorrect or incomplete addresses
If a package is returned to us due to an address error, the customer is responsible for reshipping costs

📬 Lost, Stolen, or Delayed Packages

Once an order has been shipped, Kandies World is not responsible for lost or stolen packages.

If your package is marked as delivered but not received unless you paid for shipping insurance:

Please contact the carrier directly
We recommend checking with neighbors or your local post office
We recommend taking shipping insurance for faster processing of claims

If your package appears lost in transit, contact us at support@kandiesworld.com and we’ll do our best to assist.

🎨 Custom & Festival Items

Custom items are final sale and cannot be refunded once production has started
Festival-specific or limited-edition items may have extended processing times
We strongly recommend ordering early if you need items for a specific event or festival

❓ Questions

If you have any questions about shipping, please contact us at:
📧 support@kandiesworld.com

We’re happy to help