Refund policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. 

Returns are subject to a 10% restock fee plus original shipping fees. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Any items purchased on sale are final sale. 

Additional non-returnable items:

  • Gift cards

To complete your return, we require a receipt or proof of purchase and that you contact customer service. 

    Refunds

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds

    If you haven’t received a refund yet, first check your bank account again.

    Then contact your credit card company, it may take some time before your refund is officially posted.

    Next contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

    Sale items

    Only regular priced items may be refunded. Sale items cannot be refunded.

    Exchanges

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@kandiesworld.com and send your item to:

    Canada
    1983 Lionel Bertrand,
    Boisbriand, QC
    Canada
    J7H 1N8

    USA
    4710 NW 15th Ave
    Suite 5A-1
    Fort Lauderdale, FL
    33309

    Gifts

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

    Shipping returns

    To return your product, you should mail your product to: 

    Canada
    1983 Lionel Bertrand,
    Boisbriand, QC
    Canada
    J7H 1N8

    USA
    4710 NW 15th Ave
    Suite 5A-1
    Fort Lauderdale, FL
    33309

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    Cancellations

    We dont offer cancellations as multiple departments are involved when shipping orders. We cant guarantee customer service will see your message before the shipping department ships out your order.